Key points

• VIDify Consulting LLC, trading as Therapeutic Stretching, is responsible for the personal information described in this policy.

• This policy covers our website, booking form, booking messages and sales calls. Nothing is sold on the Site. Purchases happen on Stripe or Whop under their own privacy notices, and our client app has its own privacy notice.

• Health questions on the booking form are optional. We ask for your separate consent before using your answers, and we never send them to advertising platforms.

• Outside the EU, EEA, UK and Switzerland, we use Meta advertising measurement. We honor Global Privacy Control, and you can opt out by emailing support@therapeuticstretching.com with “Opt out of ad sharing.”

• Booking a call or accepting our Terms is not consent to marketing, advertising tracking or the processing of your health data.

1. Scope

1.1 What this policy covers. This policy covers www.therapeuticstretching.com (the “Site”), our booking form, the booking emails and texts we send, and the sales calls you book through the Site. It applies to visitors and to people who book a call. “We,” “us” and “our” mean VIDify Consulting LLC. “Personal information” means information that identifies you, relates to you or can reasonably be linked to you, as defined by the applicable law.

1.2 What it does not cover. Payments happen on Stripe or Whop, not on the Site, and those providers handle your payment details under their own privacy notices. If you become a client, the privacy notice in our client app covers your account, your Program and your purchase records.

1.3 Health information. Our Consumer Health Data Policy explains in more detail how we handle health information you share on the booking form or on a call.

1.4 Notice, not consent. This policy explains our practices and your choices. Reading it, accepting our Terms or continuing to browse does not mean you consent to everything it describes. Where consent is required, we ask for it separately.

2. Who is responsible and how to contact us

2.1 Controller. VIDify Consulting LLC, a Delaware limited liability company, is the controller of the personal information described here. Our address is 300 Creek View Rd, Ste 209, Newark, DE 19711, USA.

2.2 Privacy contact. Write to support@therapeuticstretching.com, preferably with the subject “Privacy Request.” Use this address for requests, withdrawing consent, questions and complaints. You can also write to our postal address. We accept a clear request even if it doesn’t use the suggested subject line or legal terminology.

3. Information we collect

3.1 Booking form. We collect your name, email, phone number, time zone and booking details, together with any answers you choose to give. Questions may cover areas of discomfort, what you have tried and your budget range. Some answers can reveal health information. The form may save a draft while you type so that you can finish your booking and we can remind you to finish it. A saved draft does not book a call.

3.2 Sales calls. We collect the call’s audio and video, a transcript, AI-generated notes and the information you share in the conversation. See section 6.

3.3 Messages. We receive the information in the emails, texts and requests you send us.

3.4 Technical and campaign information. Depending on your choices, we collect your IP address and approximate location, device and browser information, language, pages visited, referrer and timestamps. We also collect campaign parameters such as UTM values, fbclid and gclid, the Meta identifiers _fbp and _fbc, a first-party attribution identifier, and Cloudflare Turnstile anti-bot signals. Section 7 explains these technologies.

3.5 Purchase status. We never see your card or bank details, because nothing is paid on the Site. If you later buy a Program on Stripe or Whop, we record that the purchase happened so that we can link it to your booking and measure our advertising (section 7).

3.6 Information from other services. Booking services give us booking details. Advertising services may give us campaign or ad-click information.

4. How we use your information and why

4.1 Our purposes. We use your information to:

• reply to your inquiry, schedule and hold your call, and send booking messages;

• prepare your call and judge whether a Program suits you, using your health answers only if you have given separate consent (section 5);

• record and take notes of sales calls (section 6);

• keep the Site secure and prevent fraud and bots;

• measure our advertising, subject to the choices in section 7;

• send marketing emails where the law allows;

• keep the records we need for legal duties and for establishing or defending legal claims.

4.2 Legal bases under the GDPR. Where the EU or UK GDPR applies, our legal bases are:

• Article 6(1)(b), for the steps you request before a possible contract, such as booking and holding your call;

• Article 6(1)(a) and Article 9(2)(a), your explicit consent, for health information;

• Article 6(1)(f), our legitimate interests, for call recording, security, fraud prevention and necessary records. You can object at any time;

• consent, for marketing and advertising measurement where consent is required;

• Article 6(1)(c), where a legal obligation applies.

Other laws may require consent or another condition for the same activity. Where they do, the stricter rule applies.

4.3 Required and optional information. We need your contact and booking details to book a call. Health answers are optional.

4.4 No automated decisions. We do not make decisions based solely on automated processing that have legal or similarly significant effects on you. AI notes support our team. They do not make decisions.

5. Health information

5.1 What counts. Health information includes information about pain, injuries, physical limitations and health-related goals, and conclusions drawn from it. Some laws also treat the fact that you are looking for a health-related service as consumer health data.

5.2 Separate consent. On the booking form, the use of your answers is named next to the button that sends them, and your answers leave your device only when you continue. Accepting our Terms is not that consent. Health answers in an unfinished draft are used only to let you finish your booking.

5.3 Limited use. We use health information only to prepare your call and judge whether a Program suits you. Access is limited to the coach, the team members who need it and the providers listed in section 9. We never use it for advertising and never send it to Meta or any other advertising platform.

5.4 What not to send. Please do not send medical records, test results, insurance details or government ID through the booking form. The Site is not for emergencies.

5.5 Withdrawing consent. You can withdraw consent at any time by emailing support@therapeuticstretching.com. Withdrawal applies from that point on and does not affect processing that already happened lawfully.

6. Sales-call recording, transcription and AI notes

6.1 Notice. Sales calls are recorded and transcribed, and Google Gemini prepares notes. Google Meet shows every participant an on-screen notice while these functions are active. If you don’t want the call recorded, tell us before or at the start of the call. We will switch recording off and continue without it.

6.2 Later requests. You can later ask us for access, correction or deletion, or withdraw your consent, using the contact in section 2.

6.3 Storage. Recordings, transcripts and notes are stored in our Google Workspace account, and only authorized people can access them. AI notes can contain mistakes, and we do not treat them as a definitive record of your health or of what was agreed. Tell us about any inaccuracy and we will review it.

6.4 No publication. Recording a call does not give us permission to publish it or use it in advertising.

7. Cookies, tracking and advertising

7.1 What this covers. This section covers cookies, browser storage, pixels, tags and related identifiers, and also events we send from our server, even when no cookie is set. Hashing an identifier or sending it from our server does not remove privacy requirements.

7.2 Essential functions. Our hosting and security providers use the technologies needed to run the Site, keep it secure and tell real users from bots. Cloudflare Turnstile processes anti-bot signals for this purpose.

7.3 First-party attribution. Our measurement service at track.therapeuticstretching.com stores an attribution record in your browser for up to 180 days. It holds campaign and ad-click information, but not your name, email, phone number or form answers. When you submit the booking form, the record is linked to your booking. Because that link can identify you, the combined information is not anonymous.

7.4 Meta Pixel and Conversions API. We load the Meta Pixel through Google Tag Manager, and our server sends permitted events to Meta through the Conversions API. The events are form submission, call booked and call attended. If you later buy a Program on Stripe or Whop, we also send checkout started and purchase events. The information sent includes:

• email, first name, last name and an internal customer ID, each hashed with SHA-256 before it is sent. We never send your phone number to Meta or any other advertising platform;

• IP address and browser user agent;

• fbclid, _fbp and _fbc identifiers and the event time.

Hashing allows matching but does not make these identifiers anonymous. Meta may also use the information it receives for its own purposes under its Privacy Policy.

7.5 Health-data restriction. We never send health information, form answers or free text to Meta or any other advertising platform. Event names do not describe any condition.

7.6 EU, EEA, UK and Switzerland. For visitors in these regions, advertising and analytics storage is off by default, the Meta Pixel does not run, and we send no advertising events about you to Meta.

7.7 Opting out elsewhere. We honor Global Privacy Control (GPC) as a request to opt out of advertising sharing and targeted advertising. When the signal applies, we do not load the Meta Pixel or send events to Meta. You can also opt out by emailing support@therapeuticstretching.com with “Opt out of ad sharing.” You don’t need an account, ID or a purchase to opt out. Clearing your browser storage does not, by itself, stop server events. We do not treat a generic “Do Not Track” setting as GPC.

7.8 Sale and sharing. We do not sell personal information for money. Under some US state laws, however, sending information to Meta can count as “sharing,” a “sale” or “targeted advertising.” We apply the opt-out rights in section 7.7 to it.

8. Email, calls and texts

8.1 Booking messages. We use your contact details for your inquiry and booking, including confirmations and reminders.

8.2 Marketing email. Marketing emails identify us and include an unsubscribe link. We get consent where the law requires it. Booking a call is not consent to marketing. We honor unsubscribe requests within the legal deadline.

8.3 Calls and texts. When you continue on our booking form, where booking texts are named under the button, or text YES to our number, we may send automated texts about your booking to the number you gave. These texts are: a follow-up if you have not yet chosen a time, booking confirmations, reminders, and cancellation or rescheduling notices. We do not send marketing texts; those would require a separate consent. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts (we send one confirmation) or HELP for help, or email support@therapeuticstretching.com. Stopping texts does not cancel your booking. We send texts through Twilio. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third party. Section 6.3 of the Terms sets out the text-message terms.

9. Who we share information with

9.1 Service providers. We share information only as each provider needs it to do its job:

• Cloudflare: hosting, database, email delivery, security and Turnstile bot protection.

• Google Workspace: scheduling, email, meetings, recordings, transcripts and Gemini notes. Google Tag Manager loads the tags described in section 7.

• Framer: hosting and delivery of the Site.

• Twilio: delivery of text messages and calls.

9.2 Meta. Meta receives only the information described in section 7.

9.3 Our team. The coach and authorized team members receive the information they need, under confidentiality obligations.

9.4 Legal and business reasons. We may disclose necessary information to advisers or authorities where the law requires it, or where it is necessary to protect rights and safety or to deal with a legal claim. If our business is reorganized or transferred, information may pass to a successor with appropriate safeguards. A successor does not get new rights to use your health information.

10. International processing

We are a US company, and our providers may process information outside your country. For transfers from the EU, EEA or UK, we use an adequacy decision or an appropriate safeguard, such as the EU-US Data Privacy Framework (where the recipient is certified) or Standard Contractual Clauses, with the UK Addendum for UK data. VIDify Consulting LLC itself is not certified under the Data Privacy Framework. Contact us for details of the safeguards that apply.

11. How long we keep information

• Browser attribution record: up to 180 days.

• Inquiries that do not become clients: twelve months after the last contact.

• Sales-call recordings, transcripts and notes for non-clients: twelve months.

• Health answers: as set out in the Consumer Health Data Policy.

• Security logs: generally up to twelve months.

If you become a client, your booking and call records are then covered by the client app’s privacy notice. A specific legal duty or an open legal claim may require us to keep limited information longer, and only for that purpose. We delete earlier when the law requires it.

12. Security

We limit access, use encrypted connections and use authenticated business accounts. No system can be guaranteed completely secure. If a personal-information incident happens, we notify affected people and regulators as the law requires.

13. Your rights

13.1 Rights available to everyone. You can ask us to explain how we use your information, give you a copy, correct it, delete it or stop advertising sharing. You can also withdraw any consent. The exact legal rights depend on where you live.

13.2 How to make a request. Email support@therapeuticstretching.com, preferably with “Privacy Request.” Telling us where you live helps us identify your rights. We only ask for ID where we need it to verify a request, and we never ask for it to process an advertising opt-out. An authorized agent may act for you where the law allows.

13.3 Response times. We reply within one month for EU, EEA and UK requests, 30 days for Canadian access requests and 45 days for US requests. Australian requests generally get a reply within 30 days. If we need to extend a deadline, we tell you why.

13.4 Appeals. If we refuse a request, we explain why. For a US request, you can appeal by emailing “Privacy Appeal” to support@therapeuticstretching.com. We decide appeals within the period your law requires, and if we turn an appeal down, we tell you how to contact your state Attorney General.

13.5 Complaints to authorities. You can complain to a supervisory authority without contacting us first: in the EU, see the EDPB directory; in the UK, the ICO; in Canada, the Office of the Privacy Commissioner; in Australia, the OAIC.

13.6 No retaliation. We do not penalize you for exercising a privacy right.

14. Additional US information

14.1 Categories we collect.

• Identifiers: name, email, phone, IP address and online identifiers. These come from you and your device. We use them for bookings, communications, security and advertising measurement. Recipients are the providers in section 9, and Meta receives hashed identifiers.

• Internet activity and approximate location: pages, referrers, campaign data, and location derived from your IP address. These come from your device. We use them for running the Site, security and advertising measurement. Recipients are the providers in section 9 and Meta.

• Commercial information: only whether you later bought a Program. We use it for advertising measurement, and Meta receives the purchase event.

• Audio and electronic information: call recordings, transcripts, notes and messages. We use it for your call and our records. Recipients are Google Workspace and our team. It is never sent to Meta.

• Sensitive information: health answers and conclusions drawn from them. We use it only to prepare your call and judge fit, with your consent. It is never used for advertising.

Retention for each category follows section 11.

14.2 State rights. Depending on your state, you may have the right to know, access, correct, delete or port your information, and to opt out of sale, sharing, targeted advertising or significant profiling. We use sensitive information only for the service you requested.

14.3 Consumer health data. Where Washington, Nevada, Connecticut or another consumer health-data law applies, the Consumer Health Data Policy explains your additional rights. We do not sell health information or use it for advertising.

15. Children

Our services are for people aged 18 and over. We do not knowingly collect information from anyone under 18, and we delete it if we learn that we have.

16. Other providers’ policies

Our providers process information under their own notices: Google, Cloudflare, Framer and Meta. Stripe and Whop handle payments under their own privacy policies.

17. Changes to this policy

When we change this policy, we update the effective date and post the new version on the Site. Using health information in a new way requires any notice and consent the law demands before that use begins.

18. Contact

VIDify Consulting LLC (Therapeutic Stretching), 300 Creek View Rd, Ste 209, Newark, DE 19711, USA, support@therapeuticstretching.com. Suggested subject: “Privacy Request.”